At Canadian North, we dont just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether youre on the ground or in the air, working with us means being part of something bigger.

Youll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and respanable places in Canada.

• Purpose-Driven Work – Your skills help keep northern communities connected
• Dynamic Team Environment – Work alongside passionate people in a fast-paced and supportive workplace
• Valuable Industry Experience – Build hands-on aviation experience with the trusted airline of the Arctic
• Career Development – Gain new skills and expand your experience within a unique and rewarding industry
• Unique Northern Operations – Be part of an airline that serves some of Canada’s most respanable communities

• Competitive compensation
• A collaborative and team-focused workplace culture
• Opportunities to build experience with a trusted Canadian airline
• Exposure to diverse and rewarding aviation operations
• A meaningful role supporting northern communities across Canada

The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger check-ins, processing baggage, and answering general inquiries.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.50 per hour, in accordance with the UNIFOR Collective Agreement, or commensurate with experience. The successful candidate will also receive a Northern Living Allowance of $8.89 per hour. In addition, candidates fluent in Inuktut will receive a language premium of $2.00 per hour.

Reporting to: Manager, Customer Service

Please note this is a temporary position ending approximately August 31, 2026.

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:

• Process passengers and baggage;
• Make reservations and compute fares;
• Disseminate information;
• Respond to travel agency inquiries;
• Assist passengers with mobility and special needs;
• Issue tickets and process sales reports for deposit;
• Assemble, control and transmit reservations and passenger data;
• Administer Staff Travel and employee travel both business and pleasure;
• Maintain records as required;
• Process claims for damaged or missing baggage;
• Record flight arrival and departure times;
• Conduct radio communications with the aircraft;
• Provide load data;
• Assist the Cargo/Ramp Attendant if so required with the processing of carry-on baggage, placement of cones etc, would not be required to load plane;
• Perform other duties and functions related to the foregoing; and
• Other duties as assigned.

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:

• High school diploma or equivalent related experience;
• 1 year of customer service experience;
• Possess a working knowledge of Sabre System;
• Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) with high typing accuracy;
• Bilingual in English/French or English/Inuktut is an asset;
• Possess a knowledge of passenger check-in and baggage handling;
• Must be familiar with all aspects paperwork/documentation for all passenger service functions;
• Must possess strong communication, and interpersonal skills;
• Proven customer service skills;
• Works well in team environment;
• Experience in handling passengers with mobility needs;
• Must be adept at handling multiple tasks, and prioritizing duties;
• Willing to assist in all areas of passenger services;
• Willing to work irregular hours of operation and shift work;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access and Clearance Program regulated by Transport Canada.

Canadian North is committed to an inclusive hiring process. If you require accommodations at any stage, please inform us.

Please note: Relocation assistance is not available for this position. The successful candidate must be located in Iqaluit, NU.

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled.

Employees will be given a minimum of (7) calendar days to select their shifts and the work schedule will be finalized (14) days prior to the effective date.

Closing date: June 7, 2026