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Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global spanet. 

Collins Aerospace is seeking a Business Support Analyst to join our teams in Crawley, West Sussex. This is a site based role.

Role Overview:

The EMEA Commercial & Program Management Office has a requirement for a Business Support Analyst to provide process management, analysis and documentation of the business needs based on the desired strategic outcomes of the project across the complete service portfolio in the region.

Providing administrative and analytical support to ensure the smooth day to day running of the program office, its business processes and Customers coordination.

The role requires extremely close collaboration with the Project Delivery & Support Team to ensure the highest possible customer service, as well as matrix organisations including the Product Line Managers, Sales, Implementation & Engineering, Finance, Legal and Contracts for the successful operation of the business.

The successful candidate will be a proactive and enthusiastic individual that thrives in a fast passed, process driven environment where meeting deadlines and great attention to detail is paramount. As a key member of the commercial & program office team, the successful candidate will be provided with full training on process, products and services to provide them with all the knowledge required to confidently undertake the role with minimal supervision.

What You Will Do:

• Key point of contact for customer queries including but not limited to invoicing, service order status and reporting.

• Maintain the customer service order database to ensure all relevant orders are captured and monitored accordingly including but not limited to price changes, new customers

• Coordinate & manage the contractual status of new business and current customer

• Manage customer billing process and reviews

• Coordinate with finance on Invoicing & Purchase orders for customer and supply chain.

• Provide data analysis and communications traffic trends to support bids & proposals

• Monthly reporting for internal distribution on revenue streams and addressable spanet

• General administrative support to the Program Management Office.

Skills / Experience We Value:

• Strong business acumen coupled with the capability of analysing data

• Strong organisational, communication (written and verbal) and administrative skills

• Strong interpersonal and people matrix management skills

• Microsoft Office skills (Excel, Word, PowerPoint, Visio, MS Project)

• Preferably, you will hold a BS/BA degree in Business, Financial, Management and/or technical related discipline

• Experience in an IT, Communications or Aviation/Airline Business with exposure to Business Analysis and or Project Management

• Excellent customer oriented attitude

• Team player (puts others first)

• Self-starter

• Dedicated, motivates and supports others

What We Can Offer You:

• Competitive salary

• Private Medical Insurance

• Health & Wellbeing Cash Plan - (dental/optical/therapy/chiropody/health screening)

• Long term disability cover

• Life Assurance

• 25 days annual leave + bank holidays, plus option to buy/sell 5 days per year

• Corporate Pension Scheme with matched contributions up to 10

• Career development

• Training

• And so much more!

Learn More & Apply Now!

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world.

Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely. 

Collins Aerospace, in accordance with our Baseline Security requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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