Summary
Being part of the Ground Services team, assisting with the administrative and operational matters
• Liase with Service Partners in completion of service partner acknowledgement form for GSI, LCI, and CPI.
• Provide editorial support for department manuals such as updating of diagrams and form designs in GSM, LCM and CPM.
• Support SGHA contractual work by managing and tracking ground contracts expiration and maintaining the contract register
• Duty travel logistical support
• Audit administration including tracking of audit schedules and completion of audit reports. Assist with compilation of training materials for station trainings and updating of training records
• Other training support such as tracking station acknowledgements and training records
• Assist in implementation of Staionery Fulfilment Platform
• Assist in ground projects and participate in data mining and analysis
• Assist in the preparation of Service level Agreement (SLA) Letters (E.g Voucher request, performance boost letters).
• Tracking of ground station audit schedules and recurrence.
• Assist in monitoring any pending followup cases for ground on respective portals (E.g Sales force, CCVRs etc.)
• Any other duties as assiged by the Reporting Manager
