Responsibilities
The Shift Manager position plays a crucial role in overseeing and making key operational decisions during their assigned shift at the FLL station. They are responsible for ensuring safety, operational excellence, and an exceptional guest experience. They serve as the main point of contact for various entities such as FLL Airport, Customs and Border Protection, and Spirit OCC.
Overall, the Shift Manager is responsible for the smooth operation of the station during their assigned shift, with a focus on safety, operational excellence, and guest experience.
- Make important operational decisions at the station during the shift.
- Ensure safety and reliability of operations.
- Plan and prepare for the upcoming shift and the following day.
- Serve as an escalation point for operational decisions.
- Coordinate with FLL Airport, Customs and Border Protection, and Spirit OCC.
- Oversee and manage the respective work areas, whether Guest Services or Ramp Services.
- Ensure adherence to company and regulatory standards, policies, and procedures.
- Lead and supervise a team of frontline guest services and ramp agents.
- Coordinate with other airlines, airport operations, and stakeholders.
- Assign resources, including people and equipment, to different areas of operation.
- Manage and oversee business partners contracted by Spirit Airlines for tasks such as wheelchair guest assistance, aircraft cleaning, and aircraft fueling.
Qualifications
Education
- Bachelor’s degree or equivalent experience required
Experience
3 to 5 years of experience; In-depth knowledge of airport operations required.
3 to 5 years of airline experience.
3 to 5 years of leadership experience.
Specialized Skills & Competencies
- Strong decision-making skills and ability to work under pressure.
- Excellent organizational and planning abilities
- Effective communication and coordination skills
- Knowledge of airport operations and regulatory requirements
- Leadership and supervisory experience
- Flexibility to work shifts, including weekends.
- Commitment to ensuring safety, operational excellence, and guest satisfaction.
- Excellent communication skills
- Work under pressure while still maintaining near 100 accuracy.
- Proficient in Microsoft Office programs
- Ability to work independently on multiple assignments.
- Highly approachable professional demeanor
- Frequently stands, walks, sits, and uses eye/hand coordination, color definition.
- Problem Solving: Uses logic, data, and accurate analysis to solve difficult problems and provide efficient, cost-effective solutions. Eliminates roadblocks and establishes contingency plans.
- Leading Diverse Workgroups: Establishes and maintains effective relationships with business partners and internal customers. Knows how to accomplish tasks through formal channels and informal networks.
- Managing Processes: Is dedicated to providing the highest quality results at the lowest total cost. Can design effective processes, procedures and practices that eliminate complexity and streamline execution.
Physical Requirements:
Overview
At Spirit, we live “More Fly.” It’s not just about getting from point A to B—it’s about feeling fly while you’re at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel.
Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn’t the limit—it’s just the beginning!
EEOC Statement
Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.
